Refund Policy
We strive to deliver exceptional service. Our refund policy is outlined below.
Last updated: May 31, 2026
1. Digital Services & Web Development
Since digital services (Web Development, App Development, SEO) involve intangible goods and significant labor, refunds are handled on a case-by-case basis:
- Before Project Kickoff: If you cancel before any work has started, you are eligible for a full refund.
- During Development: If the project is in progress, refunds will be issued for the uncompleted portion of the work, minus a processing fee for the time and resources already spent.
- After Project Delivery: Once the project is delivered and approved, refunds are no longer applicable. However, we offer a revision period as per our agreement to ensure your satisfaction.
2. Cloud Hosting Services
For our hosting solutions:
- Monthly Plans: You may cancel at any time. No refunds are provided for the remaining days of the current billing cycle, but you will not be charged for the next cycle.
- Annual Plans: We offer a 30-day money-back guarantee on annual hosting plans. If you cancel within the first 30 days, you will receive a full refund. Cancellations after 30 days will not be refunded for the remaining months.
3. How to Request a Refund
To request a refund, please contact our billing team at hello@nuxroa.com with your Transaction ID and reason for cancellation. All refund requests will be processed within 5-7 business days.
4. Non-Refundable Items
Domain registrations, SSL certificates, and third-party software licenses purchased on your behalf are strictly non-refundable once activated.